Payment and delivery
We will promptly deliver your goods to any city in Ukraine!
- Shipping cost: for our distributors, we deliver the goods at the expense of our company. In other cases, payment is made at the rates of Ukrainian delivery services.
- Terms: in Odessa we deliver the goods within one day after placing the order. To other cities of Ukraine, the maximum delivery time is 2 working days.
- Geography and delivery services: we deliver all over Ukraine by Nova Poshta. You can see the list of branches in your city by following this link: https://novaposhta.ua/timetable
- Receiving the parcel: at the time of receiving the goods, please carefully inspect the contents to completely exclude the possibility of damage in transit. In case of damage or factory defects, please contact us.
The delivery time of your parcel by the "New mail" company to the destination is usually no more than 3 working days. Orders placed before 14:00, we transfer on the same day to the company "New mail" for delivery. Orders placed after 14:00 - we transfer to the company "New Mail" the next day. After that, the carrier will notify you of the exact time and date of arrival of the goods at the destination. Shipments are made from Mon to Thu, Fri-Sun are days off.
New mail: pickup. You can familiarize yourself with the list of branches in your city and the schedule of their work by clicking on this link: https://novaposhta.ua/timetable Delivery through this service according to their schedule indicated on the official website.
You can pay for goods using VISA / Mastercard at the time of ordering or in cash at the branch of the company "Nova Poshta". No hidden fees, shipping company fees, money transfer fees and commissions! You pay only the amount of your order.
Note! Upon delivery to the warehouse of the transport company, the order is stored at the pick-up point for no more than 5 working days, after which it is sent back. When paying by card on the website, the recipient specified in the order will have to show an identity document or the recipient's barcode in the "New mail" application (for orders up to UAH 5,000).
Orders with delivery through Nova Poshta are accepted according to the carrier's work schedule. You can find the working hours of the Nova Poshta company on the official website of the company. You can also track your order using a special service on the company's website.
Ukrposhta: Offices for self-pickup, delivery through this service according to their schedule indicated on the official website.
Upon delivery by "Ukrposhta", your order will be sent the next day after the order. Delivery by "Ukrposhta" takes from 1 to 3 days. You can pay for your order using VISA / Mastercard at the time of ordering or in cash at the Ukrposhta branch. Shipments are made from Mon to Thu, Fri-Sun are days off.
No hidden fees, shipping company fees, money transfer fees and commissions! You pay only the amount of your order.
Note! Orders are stored free of charge at the branch for 5 days, starting from the 6th day, a payment of 3 UAH is charged. 80 kopecks. for each day of storage. You pay for these services!
Only the person indicated in the transport declaration as the recipient can receive the order. You must have an ID with you!
Orders with delivery through Ukrposhta are accepted according to the carrier's work schedule. You can find the company's work schedule on the company's official website. You can also track your order using a special service on the website of the Ukrposhta company.
ExWork: you can self-transport from our warehouse in Odessa with your own transport.
The order is stored at the pickup point for 2 working days, on the third day the order is sent back. Shipments are made from Mon to Thu, Fri-Sun are days off.
Delivery times may change on weekends and holidays. Please follow the information on the website. All changes to the work schedule will be indicated in the delivery sections of the site and provided over the phone.
Please note: if you choose to pay in cash, you will not be able to use your payment card at the pick-up point. Payment for the order will be possible only in cash. Payment by payment card is possible at the time of ordering on the website. When paying by card, the recipient specified in the order will have to show an identity document.
Orders marked with the EU flag are delivered directly from a warehouse in the EU, more details about this delivery option can be found on the page
Delivery by courier service of shipping companies to the cities of Ukraine when ordering in bulk.
Your order will be shipped the next day after ordering. Delivery takes 1 to 3 days. Shipments are made from Mon to Thu, Fri-Sun are days off.
No hidden fees, shipping company fees, money transfer fees, commissions and more! You pay only the amount of your order.
You can pay for your order using VISA / Mastercard at the time of ordering or in cash by handing them over to the courier during delivery. After paying for the order, please check the contents against the invoice in the presence of the courier. In the event that the delivered goods do not correspond to your order, the courier, at your request, will pick up such goods and return the payment for it to you.
When paying by card, the recipient specified in the order will have to show an identity document.
Also, please pay attention: according to the Law of Ukraine No. 361-IX, upon receipt of an order for an amount of UAH 5,000 or more, a representative of the "New Mail" service may ask you to provide a copy of the passport pages that prove the recipient's identity.
